Travelsafe

Latest information

Queensland Government's COVID-19 traffic light advice is currently at green status. Green (baseline) means there are low rates of community transmission and Queensland is not in a COVID-19 wave.

When travelling on a train or while waiting at one of our railway stations, please consider the following:

It's recommended that you wear a mask if required by a healthcare provider, venue, or household
Respect everyone's individual choice to wear a mask
Maintain good hand hygiene and wash your hands often with soap and water
Use hand sanitiser
Customer hygiene packs are available on board and include a face mask and hand sanitiser.

Mask requirements

Queensland Government’s COVID-19 traffic light advice is currently at green. Under green status you can wear a mask at anytime if you choose to. It's recommended that you wear a mask if required by a healthcare provider, venue, or household.

We'll continue to make masks available on board.

For information on the traffic light system please visit Queensland Health COVID-19 Latest Information

If you’re feeling unwell please follow Queensland Health advice.

Reintroduction of cash payments on board

Queensland Rail has reintroduced cash for transactions on board its long-distance trains. Cash is a great option for customers when travelling in remote and mountainous Queensland landscapes, where connectivity for EFTPOS can be limited. With the COVID-19 alert level now green we are working to offer some flexibility in payment options for our customers, as they travel great distances with us all over Queensland.

Our Travel Centres and station ticket offices remain cashless, but both cash and card can be used on board.

This change to our cashless policy is being made for long distance services only, due to poor connectivity impacting the ability to take EFTPOS payments in remote areas along the network.

The Queensland Government’s current COVID-19 status is GREEN.

For the latest information visit the Queensland Health website at health.qld.gov.au.

Onboard transactions

We accept cash and cards on board our long-distance travel services.

All of Queensland Rails ticket offices, Travel Centres and retail outlets continue to have a cashless policy.

Here's what we're doing to help you travel safe

Cleaning

Cleaning on all trains and high frequency touch points including; handrails, door handles, buttons and sanitising of surfaces on seats and tray tables, arm rests, window ledges, grab rails, overhead lockers and rack touch points.

Changes to our catering

We continue to operate our usual catering on board our services. There are perspex screens in all our food service areas.

Cancellation and rebooking fees waived

If you need to cancel or change your booking due to COVID-19, we continue to waive cancellation fees. If you purchased a package through one of our partners, please check with them for their terms and conditions.

Fees waived

If you need to cancel or change your booking due to COVID-19, we continue to waive cancellation fees.

Travelsafe