Contact Us

Contacting us​​​

Save time by checking out this online infor​​m​ation first​​​​​

Long-distance​ services

Tourism services

For interstate (NSW) rail travel, please contact NSW TrainLink.


To check train arrival times - call our 24-hour arrivals informat​ion service on 1800 803 009.

Our customer contact centre is open between 7am to 7pm (AEST), seven days a week

​​​​​Need assistance?​​

  • Deaf, hearing or speech impaired customers please call via the National Relay Service on 1300 555 727 (Voice Relay number​) or 133 677 (TTY number)or utilise our Text Messaging Service on 0477 774 600 to request information or assistance regarding your journey (standard SMS rates will apply, 160-character limit per text). A Queensland Rail Travel consultant will respond promptly to your request between the hours of 7.00am and 7.00pm (AEST), 7 days a week (excluding Christmas Day).
  • Refer to booking assistance and our Accessibility web pages for more information.